Delivery Information

Key Points

We dispatch goods on Monday through to Friday except for Public and Bank holidays. No goods are dispatched on weekends.
We offer free next working day delivery to mainland UK on all orders of £30 and over. Orders under £30 are charged a flat rate of £3.50 (nb. surcharges apply to parts of Scotland, N Ireland and all UK islands except the IoW for orders below £50 value based on weight).
Order placed before 1.00pm Mon-Fri are usually dispatched via DPD the same day unless we contact you.
Cheque: If you have paid by cheque please be advised that goods will not be dispatched until clearance thereof; the whole process may take up to 10 days. Our normal delivery period will run from the time that a cheque clears.
Bankers Drafts are accepted. Please note however that due to a number of counterfeit drafts in circulation we will require confirmation from our bank before goods are dispatched. However there is no clearance period as such.
Our main courier is DPD Interlink Express who provide a one hour delivery prediction by text to a mobile and/or email.

Goods are dispatched from Boost Fulfilment, 4 Eurolink Business Park, Castle Road, Sittingbourne, Kent ME10 3RN

(nb. this is not a return address)

DPD Predict and Follow My Parcel

Most orders are sent via DPD. We have found DPD to be the most innovative parcel carrier around. Thanks to their industry-leading Predict service, we are able to provide parcel recipients with a one hour delivery window, notified by SMS and email, so you don’t have to wait in all day.What’s more, their revolutionary Follow My Parcel service enables you to watch the progress of your delivery on a real-time map, all the way down to a final 15 minute timeslot. and even tell you the name of your DPD driver, as well as the position you occupy in their delivery queue.

As well as keeping you informed at every stage of the journey, we believe in maximising choice and convenience. That’s why we provide access to a suite of rescheduling options both on the day of delivery and the night before, allowing you to take delivery of their goods in a way that suits.

If you wish to reschedule, you can:

– Select an alternative delivery date
– Opt for delivery to a nominated neighbour
– Have the parcel left in a specified safe place
– Collect the parcel from your local Interlink Express depot
– Upgrade delivery to before 12pm

Occasionally we may dispatch an order via Royal Mail Parcel force or alternative carrier.

Free Next Working Day – UK Mainland only (orders must be placed before 1pm for next working day delivery)

For the UK (mainland only) we offer a free next working day deliveryon all orders of £30 and over. Orders under £30 are charged a flat rate of £4.50. Orders must be placed before 1pm in order to allow enough time for picking and packing. Orders placed after 1pm GMT or at weekends will be processed the next working day.

Please note that while we make every endevour to fulfill this delivery timescale this does not form a contractual undertaking and there may be occasions where such is not possible. Where there is an expected despatch delay of over 24hrs we will notify you by e-mail.

Highlands and Islands of Scotland

All orders of £50 & over are delivered free of charge. There are surcharges on order below £50 which are charged based on total order weight and for a 2-3 day+ delivery. This applies to the following postcodes:

HS1-HS9, IV15-IV56, KA27-KA28, KW1-KW16, PA20-PA49, PA60-PA78, PH17-PH50, ZE1-ZE3

0 -15kg = £7.50
15 – 25kg = £19.20
25 – 100 = £42.00

Republic of Ireland

We currently only dispatch goods to Europe by special arrangement. Please contact us for a quote

2-3 Working Days

Europe

We currently only dispatch goods to Europe by special arrangement. Please contact us for a quote.

Delivery Terms & Conditions

All orders will require a signature on delivery. Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery. Please notify us as soon as possible by email if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order and obtain a refund. We will attempt to deliver your order to your delivery address.

For security reasons, overseas orders will only be delivered to the cardholder’s billing address. There are no exceptions to this policy.

Overseas orders, delivered outside the United Kingdom and Europe may be subject to local duty and customs taxes. In this case, our goods are supplied DDU (delivery of duty unpaid). This means that Puriflow Water Solutions Ltd., is responsible for making a safe delivery of goods to a named destination, paying all transportation expenses but not the cutoms duty or associated charges. Puriflow Water Solutions Ltd bears the risks and costs associated with supplying the goods to the delivery location, where the buyer becomes responsible for paying the duty and other customers clearing expenses.

Right of Cancellation

The United Kingdom’s Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. Puriflow extend this period to 90 days * from receipt of order.

If you wish to cancel your order please email us with details of your cancellation. If you have already received the products you must contact via the Returns Form us to obtain a return authorisation before sending goods back.

Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once we have received and checked that they are in a re-saleable condition. If the goods received back to us are damaged or not in a re-saleable condition, we will not refund any postage costs incurred and reserve the right to deduct the cost of repair or replacement.

The customer is responsible for the cost of return postage, however where the goods have been paid for from a PayPal account it is now possible to recover the return postage costs from PayPal who will credit your account. For more details of this scheme see here

*Subject to terms & conditions

For details of our 90 Day Money Back Guarantee & full Returns Policy see here

Part Order Fulfilment

In a situation where we are only able to send part of you order immediately and there is an expected delay on the dispatch of the remainder we will contact you and give you the following options:

1/ Dispatch that part of your order which is in stock and send the remainder as soon as it is avaialble.

2/ Wait until the entire order is present before dispatch.

3/ Dispatch that part of your order which is in stock and refund the delayed items.

4/ Refund the entire order.

Damaged Goods

We will take great care to ensure that you receive your goods in perfect condition and that they are in good working order. However, if your goods are damaged or faulty, please email us within 48 hours of receipt of your order to allow us to comply with the courier’s terms.

Notifications recived after 48hrs may not be replaced free of charge.

We will either replace the goods or arrange a refund as appropriate. We will also either arrange for the damaged goods to be collected or, if appropriate, kindly request that you return them to us and we will pay you the cost of the return postage. Please contact us by email and we will issue you a returns number (which you will need to include in the package) and instructions on how to return the goods to us.

Complaints / Feedback / Recommendations

We are always looking for ways to improve our service to you. Please feel free to give us any feedback, recommendations or comments about our service and website. We take this very seriously and aim to deal with any problems or difficulties in a timely, fair and effective manner. Please email us on info@puriflowfilters.co.uk

Delivery Information

Key Points

CONTACT DETAILS

- Temporary Change